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About this episode
Key Takeways
- Find fulfillment in helping others.
- Today is the golden age of dentistry.
- To create a raving fan culture, your team must know how to make creative solutions within a given paradigm.
- Self-managed teams – they know what to do and they manage themselves. This results in more fulfillment.
- Tell your employees the WHY of the job. Make it results and performance-based.
- Learn to be self-sufficient first then learn to delegate the job.
- Referrals happen organically.
- Recognize your culture and explicitly define it.
- Self-managed team can hire their own people.
- You have to talk about your culture and give examples about it daily.
- Talk about the most important thing to your people outside their annual review. You’ll find out it’s not really about the money.
- Concept of peer-to-peer rewards. Focus on giving your people experience.
- Customers mostly review the culture.
- Make it a safe environment for your team and customers to give you honest feedback.
- Own the honest feedback you get.
Key References
