Dealing with Upset Patients

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Bulletproof Dental Practice Podcast Episode 176

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

• Introduction
• Values
• Verbiage Is Everything
• Validate Concerns
• Post-Operative Calling
• Alignment Issue
• Team First

References

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Communication is either a loving response or a cry for help. Dr. Craig Spodak

People just want to be understood. Dr. Peter Boulden

Payback is best served cold. Dr. Peter Boulden