Patient Retention is the Key to Growth

About this episode

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Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

New patients are VERY important, but almost more important is focusing on KEEPING Patients. Here are 7 ways to ensure your patients stay:

1) The Post-Op Call

2) Your Level of Communication - MAKE IT EASY!

3) What would CARVANA Do? Increase the Patient Experience

4) Be the Uber/Amazon of Dentistry

5) Be Efficient with Your Patients' Time

6) Creating a Safe Environment in a Covid World

7) Stand for Something & Have Patients That Align with Your Values

References:

FREE Bulletproof book

Tweetables

New patients are not the only metrics we should be focusing on. Dr. Peter Boulden

Be worthy to be talked about. Dr. Craig Spodak

Time is a thing that we can never get back. Dr. Peter Boulden

Stand for something and have people resonate with your business. Dr. Craig Spodak

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