Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

• Introduction
• Front Office Rocks
• Importance of Front Office Team
• “Walk a Mile in My Shoes” Challenge
• We’ve Always Done it That Way
• Ideal Time for New Patient Call
• Questions from a Patient’s Perspective
• Delivering Happiness
• Potential New Patient Calls
• Respect the Phone, A Butt in a Chair
• The Dual Close
• Training, Guidelines, Scripting
• Systems & Speaking from your Heart
• Dentists: Being Vulnerable, Being Leaders, Growing and Teaching
• The “Why”
• Importance of Training

Front Office Rocks

Delivering Happiness book by Tony Hsieh