Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

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Bulletproof Dental Practice Podcast Episode 157

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Guest: Laura Hatch

Key Takeaways

• Introduction
• Front Office Rocks
• Importance of Front Office Team
• “Walk a Mile in My Shoes” Challenge
• We’ve Always Done it That Way
• Ideal Time for New Patient Call
• Questions from a Patient’s Perspective
• Delivering Happiness
• Potential New Patient Calls
• Respect the Phone, A Butt in a Chair
• The Dual Close
• Training, Guidelines, Scripting
• Systems & Speaking from your Heart
• Dentists: Being Vulnerable, Being Leaders, Growing and Teaching
• The “Why”
• Importance of Training

References

Front Office Rocks

Delivering Happiness book by Tony Hsieh

Tweetable

If you don’t have bats, you can’t hit a homerun. -Dr. Boulden

In the absence of a system, people will create their own. -Dr. Boulden

The experience starts before the first phone call. -Laura Hatch

Give your team a reason to love you first. -Dr. Spodak

We don’t have to have it all figured out, we just have to learn and grow together. -Laura Hatch